Your appointment times are reserved exclusively for you. We value your business and that of our other guests. When you miss an appointment with us without advanced notice, we not only lose your business that day, but also the business of other clients who could have scheduled an appointment within that time-frame. Our technicians and our salon’s continued contributions within the community depend on maintaining a full schedule in order to meet our own financial obligations. It is for these reasons that we ask for a valid credit card number to hold any reservation out of courtesy to other guests and our stylists.
Your card number is encrypted and hidden within our system and will not be charged without notice.
Some services or special event requests (also see our bridal policies) require a non-refundable deposit to hold a larger allotment of time. Details of such appointments will be discussed before any charge is made.
Some guests enjoy having their card on file for a more streamlined checkout experience as well. Please simply alert us if this would be your preferred method of payment.
All appointments have a specific amount of time scheduled. Late arrivals may not receive an extension of scheduled appointments. This may mean rescheduling all together or foregoing an element of your service, such as a blow-dry. The original appointment fee will be charged. In special cases, and when our schedule permits, we may be able to accommodate a partial or full appointment. This will be at our discretion and with advance notification of your late arrival. If rescheduling is necessary, a charge will not apply so long as the appointment is kept within seven days of its original date.
Cancellations and No-Shows
Should you need to cancel or reschedule, we understand. Please notify us at least 48 hours in advance so that we may have time to offer your appointment to another guest. Any cancellations made with fewer than 48 hours notice will be subject to payment in full for the cost of the originally scheduled service. Appointments missed without any notice at all will be charged in full, and a deposit will be required for future services.
Of course, we know that life is full of unexpected challenges, and we would like to work together with you to uphold these policies in the most fair way possible. Car trouble, unforeseen illness or work demands may be forgiven on a rare occasion. Unfortunately, if such events persistently affect your ability to keep appointments, we must ultimately protect the livelihood of our team by requiring payment for missed services.
Cancellations on Our Side
We do our absolute best to avoid cancelling appointments for any reason, and try to give a minimum of two weeks notice (usually much greater). We will also have alternative time options prepared for you should such need arise. Just like you, our team may occasionally face unforeseen illness or emergencies. In such cases, we do our best to cover one anothers’ shifts in order to impact your appointment as minimally as possible, though we cannot guarantee this. We reserve the right to cancel appointments due to illness or inclement weather if it would put the safety or health of our staff or clients at risk. No fee will ever be charged if we are the ones rescheduling your appointment.
Children in the Salon
For the relaxation of our guests and the safety of your children, please find care for them before your appointment. Our team love children, but while at work our primary concern is always that of our paying clients. We work hard to provide a relaxing space for our guests, including you! Every parent deserves time for themselves, and a visit to the salon or spa is the epitome of such time.
Unfortunately, we cannot take time to play with or ensure the safety of children during your scheduled service. We understand that sometimes unforeseen circumstances arise. If you must bring your children, their safety and behavior is your responsibility. We may have to ask you to leave if they are disturbing other guests or impairing our ability to do our job.
Please also note that there are many adult discussions which occur in a salon, as well as adult items in our boutique. Additionally, we do not believe in censorship, as outlined below.
We are often commended for our elevated, yet inviting atmosphere. You should not expect to be shocked by anything distasteful or uncouth when entering our establishment – we are in the beauty industry after all. We would like you to understand that on that same token, we are driven by art, fashion, culture, sub-culture. These drew us to our calling; shaped us into who we are as creative, thoughtful professionals. You visit us to see yourself in a new way. This is more easily accomplished when the mind is open, receptive and relaxed. Please be aware that we value art in any form. It plays such a role in the evolution of social thought, among many other benefits. For this reason, we limit censorship in the salon. We would never want anyone to experience anguish, hate, or take serious offense while visiting us, and it is also our goal to perhaps expand your view of the world and yourself.
We generally receive compliments about our music selection, however, it is very broad* and may not always be immediately appreciated by everyone. You may not like all of the music or art you experience with us, but you’ll probably like a lot of it. Think of your time with us like a safe adventure. Should you discover something you don’t like, it is our hope that it gives you a new idea or perspective to explore and understand.
*We play everything from indie-folk to jazz to hip-hop; pop to bluegrass. Some songs contain curse words.